SEI
Sales Experience Index
87.8
Total · n=161
ASEI
After Sales Experience Index
89.8
Total · n=161
CRM
Customer Relationship Management
85.7
Total · n=161
CLI
Customer Loyalty Index
87.4
Total · n=161
Perbandingan merek
Seluruh responden merek itu, Jakarta dan luar Jakarta
SEI
Lexus
95.9
BMW
82.5
Mercedes-Benz
82.7
ASEI
Lexus
96.9
BMW
86.7
Mercedes-Benz
84.6
CRM
Lexus
94.5
BMW
80.4
Mercedes-Benz
80.6
CLI
Lexus
96.1
BMW
81.9
Mercedes-Benz
82.6
Net Promoter Score
Promoter dikurangi Detractor, dilaporkan sebagai skor
+94skor NPS, rentang -100 sampai +100
Promoter 94.4%Passive 5.6%Detractor 0.0%
Basis responden
- Total
- 161
- Jakarta
- 135
- Luar Jakarta
- 26
- Lexus
- 60
- BMW
- 51
- Mercedes-Benz
- 50
Lexus per wilayah
Angka Jakarta dan luar Jakarta dihitung dengan bobot kepentingan wilayahnya sendiri
SEI
Lexus Jakarta
97.5
Lexus Outside Jakarta
93.9n=26
ASEI
Lexus Jakarta
99.3
Lexus Outside Jakarta
93.9n=26
CRM
Lexus Jakarta
98.4
Lexus Outside Jakarta
89.4n=26
CLI
Lexus Jakarta
98.2
Lexus Outside Jakarta
93.5n=26